Shipping Policy
At LightCog, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for details on processing and delivery.
Order Processing Time
- Handling Time: 1–3 business days (Monday–Friday)
- Orders are processed after payment is confirmed
- Orders placed after the cutoff time will be processed the next business day
Order Cut-Off Time
- Cut-Off Time: 5:00 PM (EST)
- Orders placed after this time will be processed on the next business day
Shipping & Delivery Time
- Estimated Transit Time: 5–12 business days
- Delivery times may vary depending on location, carrier, and external factors
Shipping Cost
- Free Shipping on All Orders Across the USA
Shipping Locations
We currently ship to addresses within the United States.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email
- You can use this tracking number to monitor your shipment status
Delays & Exceptions
While we aim to deliver within the estimated timeframe, delays may occur due to:
- High order volume
- Weather conditions
- Carrier or logistics issues
LightCog is not responsible for delays caused by external shipping carriers.
Contact Information
- Store Name: LightCog
- Email: info@lightcog.shop
- Phone: +1 (215) 877-7463
- Address: 1442 Loring Avenue, Apt 1, Brooklyn, NY 11208, United States
Business Hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Closed